Privacy Policy

Introduction

SwiftCare Health is committed to protecting your privacy and safeguarding your personal health information. This Privacy Policy outlines how we collect, use, disclose, and secure your information in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and other applicable privacy legislation.

Information We Collect

We collect the following types of information to provide safe and effective mobile healthcare services:

• Personal Information: Full name, address, phone number, email address
• Health Information: Medical history, lab results, prescriptions, treatment notes
• Insurance Information: OHIP card number, insurance provider and policy details
• Service Information: Appointment details, communication records, service history

How We Use Your Information

Your information is used only for purposes directly related to your care and services:

• Provide mobile phlebotomy and nursing services
• Schedule and confirm appointments
• Process and deliver lab samples and results
• Coordinate with physicians, labs, and other care providers
• Maintain health records as legally required
• Improve service quality and operational efficiency

Consent for Collection and Use

By using our services, you provide implied consent for the collection, use, and disclosure of your information to deliver care. We will seek express consent when required, such as for sharing information beyond standard care providers. You may withdraw your consent at any time, subject to legal obligations, by contacting us using the information below.

Information Sharing and Disclosure

We may share your information only as necessary and in accordance with applicable privacy laws:

• With healthcare providers involved in your care (with consent)
• With laboratories for diagnostic testing
• With insurance companies for billing
• With regulatory authorities if legally required

We never sell or rent your personal information to third parties.

Data Security and Protection

SwiftCare Health employs strict measures to protect your personal health information:

• Encrypted data transmission and secure digital storage
• Password-protected devices and software
• Secure communication platforms
• Routine security assessments and updates
• Staff trained in PHIPA compliance and confidentiality agreements

Retention and Secure Disposal

We retain your health records only for as long as necessary to provide services or as required by law. Information no longer required is securely destroyed using industry-approved methods (e.g., shredding or secure deletion).

Access and Correction Rights

You have the right to:

• Request access to your personal health information
• Ask for corrections if information is inaccurate or incomplete

Privacy Breaches and Notification

In the event of a privacy breach, we will promptly notify affected individuals and appropriate regulatory authorities, and take corrective measures to minimize harm and prevent recurrence.

Use of Website and Cookies

If you use our website, we may collect limited personal data through forms or cookies to improve user experience. This information is not used for marketing or sold to third parties.

Contact Information

For questions, access requests, or complaints about privacy:

• Email: info@swiftcarehealth.com
• Phone: 647-259-7030

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after changes are made indicates acceptance of the new policy.

Thank you for trusting SwiftCare Health.